FAQ

How much does it cost to ship to my country?
International orders under $499.00 will be $80.00. Orders over $499.00 will be For free shipping all over the world.

Pre-Orders and MTO Special Order Terms & Conditions
Products marked as Pre-Order or Made To Order (MTO) are considered a Special Order product. Production time ranges from 4 to 8 weeks. Times vary due to capacity and material availability. Once your Special Order is processed, orders cannot be canceled or altered. Special Order items are built specifically for you, they cannot be returned or exchanged. We encourage you to purchase Special Order products after you are familiar with your sizing in homkboots and shoes. By placing an order you are agreeing to the Special Order Terms & Conditions.

What if I ordered the wrong size?
We want you to love your boots, and we totally understand ordering footwear online can be tricky, so we offer a one-time free shipping for size exchanges on any of our regular lineups. If you find your boots or shoes don't fit you perfectly, you can simply send them back for a different size. All you need to do is take care that the boots or shoes, any accessories and the packaging are returned in the same condition as you received them. 

How will you be shipping the product to me?
We use UPS and DHL for worldwide shipping. Delivery is usually between 7 to 15 days. All shipments include 100% insurance coverage and a tracking number.

What if I want to return a purchase?
We're happy to accept returns of our regular lineup boots and shoes purchased on the www.homkboots.com website within 15 days of receipt. Boots or shoes need to be unworn and in mint condition, as do any accessories and packaging. We recommend trying footwear on over carpet to keep the soles and heels in mint condition. Please note that shipping costs are not refunded. Please contact us at quanshoemaker@gmail.com for shipping directions before returning any product.